Hong Kong Airlines goes the extra mile to offer services for our customers

 

Birthday treats

Enjoy the following privileges when you fly with us on your birthday

Priority check in Kick off your travels with priority check-in at the airport. Simply visit our designated counter located at Aisle K of Hong Kong International Airport Terminal 1 and become our VIP for the day.

Complimentary lounge access Enjoy an exclusive invitation to Club Autus, Hong Kong Airlines’ flagship lounge located at the Midfield Concourse of Hong Kong International Airport. What’s more, you can bring up to two friends to join you in the lounge at no additional charge. We’re also offering this special lounge privilege to birthday guests travelling from Los Angeles, San Francisco and Vancouver*.

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Celebrate with cake or Champagne Surprise your loved one with a cake or Champagne inflight. We offer a variety of cakes and Champagnes to make any birthday celebration a memorable one. Contact our Customer Service Centre at +852 3916 3666 or email call.center@hkairlines.com to place an order 72 hours before your flight departure and we will do the rest. Charges apply**.

Upgrade two for the price of one If you purchase an upgrade for your flight on your birthday, you and your travel companion will get to enjoy our premium service for the price of one.

Double FWC points on your birthday If you’re a member of the Fortune Wings Club, earn double the number of points for your flight when you travel with us on your birthday, then redeem your FWC points for cool rewards.

 

Personal and attentive service

An excellent customer experience awaits when you travel with Hong Kong Airlines

Family Zones Our Family Zones are perfect for travellers who require extra assistance, including parents travelling with young children or infants, pregnant passengers, the elderly and customers with special needs. Our ground staff will offer extra care and assist you with large items such as strollers or wheelchairs throughout the check-in process. Family Zones are available in Taipei, Osaka, Tokyo, Vancouver, Los Angeles and San Francisco.

Care Ambassadors Our airport staff and cabin crew are more than happy to offer extra care and attention to passengers who require special assistance. Our Care Ambassadors wear a special badge to help you identify them. Feel free to approach them for help any time.

Professional Medical Travel Companions We understand that some travellers require professional medical support during their travels. Enjoy peace of mind with the service offered by our Medical Travel Companions. The service is flexible and can be customised according to your needs.

 

CARE FOR SPECIAL ITEMS

Hong Kong Airlines cares about your special baggage as much as we care about you. Here’s what we can do if you’re travelling with special items

Musical instrument protection case Our musical instrument protection service offers you a specially designed protection case free of charge. To reserve one, contact our Customer Service Centre at +852 3916 3666 or email call.center@hkairlines.com at least three working days prior to your flight departure^.

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Free bicycle baggage allowance Enjoy our free bicycle baggage allowance if you are heading for a cycling adventure overseas. Please contact our Customer Service Centre at +852 3916 3666 or email call.center@hkairlines.com to apply for your free bicycle baggage allowance at least 48 hours prior to your flight departure^^.

Baggage delivery service by Zappp Let us help you start your holiday from the moment you land. Hong Kong Airlines has partnered with Zappp to take care of your baggage on arrival at Hong Kong International Airport. Zappp’s professional team will not only deliver your bags directly to your hotel, they can also help transport your bags to the airport on your departure date, so you can fully enjoy your vacation. The service covers major hotels.

 

Terms and conditions:

*Birthday date must be the same as flight departure date shown on ticket. Lounge facility and service vary depending on airport. Applicable to birthday passengers departing from Hong Kong, Los Angeles, San Francisco and Vancouver only. No service in Club Autus and Club Bauhinia at Hong Kong International Airport from 0130hrs to 0559hrs. **Cake service is only available for flights departing from Hong Kong. Champagne service is only available for flights departing from Hong Kong, Vancouver, Los Angeles and San Francisco. ^This service is available on selected flights operated by Hong Kong Airlines. Dimensions of musical instrument must not exceed 112 x 45.5 x 21cm / 44 x 18 x 8 inches including the case. Weight must not exceed 8kg (18lbs) including the case. Protection cases are limited and are reserved on a first come, first serve basis. ^^This service is available on all routes operated by Hong Kong Airlines. Regardless of their actual dimensions, bicycles may be considered as a piece of baggage at 158cm / 62 inches including the case. Weight of the bicycle must not exceed 23kg, including the case.

 

Know more: www.hongkongairlines.com/aboveandbeyond/en_HK